Training FAQ's

Below you will find a list of commonly asked questions regarding Ariel's Customer training offerings. If you still need assistance, please contact Ariel's Training Administrator at, or call 740.397.0311, Ext. 1416.

Search or click through the questions below:


How do I locate and sign up for Ariel training?

Where can I find information about the online course that Ariel offers?

How do I sign up for the online course?

How long does it take to complete the Online Basic Product Training course?

What is the cost for training and what do I need to bring with me to class?

What is the advantage of taking the Ariel Basic Product Training course?

Is there a test?

Who can enroll for the online course? What are the computer requirements?

Does the online version of the Basic course replace the original instructor-led class?

How do I withdraw from a course that I am confirmed to attend?

I have several questions about the online course. Where can I get more information?

I forgot my Ariel password, and I believe my Members Only account is now inactive. What should I do?

Why do I have to take the Basic course before attending the Technical School?

I am taking the online course, but my screen shows “in Progress.” It will not let me go on to the next module. Why is this happening?

Where can I find my confirmation and the details needed for the course I signed up to attend?

Do I need to bring my laptop for class, or will Ariel provide one?

I plan to attend classes at the Ariel Training Center. Who manages travel, hotels, and expenses?

Where can I find hotels near Mount Vernon, Ohio?

Departing the day after your training course ends?

What are my transportation options?

Is there a dress code and safety protection requirements for students at the Ariel Training Center in Mount Vernon?

What documentation does Ariel require from students who travel outside the U.S. for training at Ariel in Mount Vernon, Ohio?

Does Ariel provide lunch each day of training?

How can I get a copy of my Ariel training certificate for the class I completed?

Where can I find Ariel Training Videos?

We have employees that are no longer with our company. How can I remove their Ariel accounts?

I have changed employers. How can I have my former training records transferred?

Can I choose a particular topic that I am interested in and not take the full Online Basic Product Training course?